Question 1

Full selling process

Accepted Answer

MAKE AN APPOINTMENT OR WALK-IN.Make an Appointment through our website to schedule an exact day and time, or walk-in on the day you'd like to sell and get on our first come first serve waitlist. If you make an appointment online you'll receive an SMS/email notification that you have successfully booked your appointment. Appointments are available one week in advance and limit one appointment per customer per day.

WAIT YOUR TURN. Whether you have an appointment or are on the waitlist, please wait to bring in your items until it is time for your buy. If you are on the in-store waitlist and are walking-in to sell, it is best to come in the store first and get on the waitlist, then bring your items in once it is time for your buy.

CHECK IN. At the time of your appointment, approach the Buy Counter and check in with your buyer.
- Have your photo ID ready.
- If you are more than 10min late you may lose your appointment time slot and need to reschedule.
- Only bring your items into the store when it is your appointment time. We no longer have space to store items waiting to be sold.  
- A combination of 3 no shows or cancelled appointments without a 30 minute warning, in a 30 day period, may result in not being able to sell at the store.

GRAB A COFFEE. While you are waiting for your buy to be completed, you can shop, grab a coffee, or run errands. If you walk around the neighborhood, we recommend that you stay close by (10 mins away), so that you can return to the Buy Counter in time to pickup your returns. If you are not shopping, we ask that you wait outside the store to allow for more customer capacity.

GET A TEXT NOTIFICATION. When your buy is finished you will receive a text notification. Please return to the Buy Counter within 10 minutes of receiving this text message.

PICK UP YOUR RETURNS. You will check-in with your buyer and go over the items that we are taking in. Any items we are not going to buy from you can be picked up at this time. All items not picked up immediately will be stored on our Returns shelving. We are not responsible for lost, stolen, or misplaced items once they are stored on the Returns shelving. All items left with us for longer than 1 hour after the buy is complete, will be donated to local charities.

THE FINE PRINT.- Store trade balances expire for accounts that are inactive for more than 1 year. - Sellers need to choose between cash or trade.
- We can not do partial cash or partial trade in the same selling transaction.
- All store trade remains as store trade and can not be switched to cash at a later date.

Question 2

Are you open?

Accepted Answer

Yes, We are open. Store hours are 11am-7pm. Selling is by appointment or our walk-in waitlist from 11am-5:30pm.

Question 3

Do you pick up items?

Accepted Answer

Unfortunately, no. As of now, you’re required to bring all items you wish to sell into the store. If you have a large item please text or email photos to us, so we can gauge if it’s worth bringing the item in.  In the future, we hope to offer a pick-up service.

Question 4

Do you offer delivery?

Accepted Answer

No, we do not. But we do highly recommend some competitive App services called TooBigForMyCar.com and Lugg. These services are both cost-effective and time-efficient.

Question 5

Do you accept furniture?

Accepted Answer

Yes! We love furniture. We always look at all styles, makes, and models, but in general, our best sellers are modern, mid-century, vintage, bohemian, and unique items.  We sell everything: couches, credenzas, nightstands and shelving, lamps, art, ottomans, pillows, textiles, and rugs! To get a good sense of what we take in the store, please visit us in person. Everything you see in the store is the type of item we take.

Question 6

I have a big piece of furniture. Should I just bring it in?

Accepted Answer

For larger furniture items, we recommend first texting or emailing a photo(s) of the item before bringing it directly to the store. We cannot guarantee that we will take an item via photo — since we need to check the condition and wear of the item — but a photo gives a good sense of whether it’s worth bringing down to the store for a closer look.

Question 7

Are there any items you don’t accept?

Accepted Answer

We will always take a look at any items you are selling! But in general, we don’t do kitchenware, kitchen appliances, kid’s items (with the exception of large, overstuffed stuffed animals), garden tools, or farm tools.

Question 8

What are your best-sellers?

Accepted Answer

Consistent best-sellers are: turquoise and silver jewelry, modern brass jewelry, rugs from around the world, vintage denim and Levi’s, overalls, jumpsuits, leather boots, designer labels, party dresses from the ‘20s – ‘40s, mid-century modern and modern furniture, night stands, small chest of drawers, and in general, “studio apartment”-sized furniture.

Question 9

What should I know about consignment?

Accepted Answer

Consignment is awesome! It’s a great choice for all items, but especially for higher-end, more expensive pieces. Although you have to wait for items to sell, you do make more money. On items priced $100 and under, you receive 50% of the sale, and on items priced over $100,  you make 60% of the sale.    Here are some key policies related to consignment you need to know:  You’re responsible for finding out if your items have sold. You can utilize our free consignor access online service, call, email, or come into the store.  We will gladly mail a consignment check to anyone living outside the Portland Metro area.  All items priced $50 and under, and in the store for 3 months or longer, are eligible for donation without contacting the consigner.  When taking items off the floor that have not been in the store for the full 3 months or are priced over $50, the consigner will be contacted, and have two weeks to pick up their items.  We are not responsible for broken merchandise. In the unfortunate event this happens, the item will be marked as ‘damaged’ on the account, and the item will be disposed of properly.  Artifact is not responsible for lost or stolen items that have been in the store for six months or longer.

Question 10

I make jewelry or other handmade products, can I sell these items at Artifact?"

Accepted Answer

Artifact carries a select number of local and international artisan made goods. Handmade items receive a special 60/40 split, where the artisan receives 60% of the sale — but to receive the 60/40 split, items must be 100% handmade.  Please send us a line sheet and link to your work for further inquiry. Our ability to sell your product depends on our current line-up, space availability, and price points.

Question 11

What is Consignor Access?

Accepted Answer

Consignor access is a free online platform that allows you to see in real time, every day from home, what has sold on your account. Access happens via email — so when you start consigning, you’ll receive an introduction email, giving you instructions for login and access to your account.

Question 12

I can’t seem to login to my Consignor Access, what should I do?"

Accepted Answer

If you’re having trouble accessing your consigner access, please contact the store via email or phone. We can help troubleshoot the problem, and send you new login credentials as many times as necessary, so you can get your account set up!

Question 13

I'm a consignor who no longer lives locally, what should I do?"

Accepted Answer

We will gladly mail a check to anyone who lives outside of the Portland metro area. Please drop us a line via email, text, or a phone call to let us know you’d like to settle up.

Question 14

Can I donate things that you don’t take?

Accepted Answer

Yes! All of our donations go into our $1 Fun-day Flea, which is the last Sunday of the month during the spring and summer. All profits from this sale go to local nonprofits. During the winter, all donations are donated to a local non-profit that offers a donation pick-up service, like the ARC and VOA. We only accept donations from people who have sold with us. We are not a general donation drop off site.

Question 15

How do I request a donation to benefit a non-profit?

Accepted Answer

Please send an email to hello@artifactpdx.com with your request and your 501c3 information attached. We will do our best to respond to you within 7 business days. Artifact loves supporting the work of Portland area non-profits, and focuses on giving that aligns with our mission.

Question 16

SOLD! Furniture Pick-Up

Accepted Answer

If a customer leaves furniture at Artifact to be picked up at a later date they agree to the following. All items must be picked up within 7 days of purchase (Ex: Monday through Monday). If not picked up within 7 days of purchase, the items will be returned for store credit and returned onto the sales floor. Store credit does not expire so long as the customer is active on their account within a year's time. To redeem store credit simply show your photo identification at the point of sale.

Question 17

Do you accept returns?

Accepted Answer

We accept returns within 7 days of purchase with a receipt, for store credit only. The items must be returned in the original condition that they were purchased. If an item breaks once it leaves the store, it is non-refundable. No returns on sale, discounted, or items marked “as-is”.

Question 18

What's the special return policy for rugs?

Accepted Answer

We understand it’s hard to know if a rug is going to work in a space, and it’s a big investment. That is why we offer a same day, full-money-back return option, only on rugs. That said, plan your rug shopping wisely — so you have time to try it in your space, and return if needed within the same day! Otherwise, our regular return policy will be in effect and you can return the rug within 7 days, with a receipt, for store credit.

Question 19

What safety precautions are you taking?

Accepted Answer

Masks required by all employees and customers. Contactless credit card payments are strongly encouraged. Cash, trade and gift cards are still accepted. Increased disinfection practices in all areas of the store. Public hand sanitizer will be available around the store. Disposable masks will be for sale for $1 each.  The store bathroom will be for employees only.

Question 20

Do customers have to wear masks?

Accepted Answer

Yes, at this time all employees and customers will be required to wear masks inside the store.

Question 21

What is the $1 Funday Flea?

Accepted Answer

During the spring and summer, we host a flea market style garage sale in the alleyway next to the store where every item — no matter if it’s a table, rug, or pair of shoes — is $1. Then we donate all the profits of the sale to a different area non-profit. It’s a win-win-win for everyone! The customer scores amazing finds for just $1, the local non-profit receives funding for their community work, and we clear out old merchandise, and get to offer the service of taking donations to our sellers.

Question 22

Where do all of the items in the flea come from?

Accepted Answer

All Funday Flea merchandise comes from the donations of our sellers, consigner returns that haven’t been picked up within the agreed-upon time frame, and old store merchandise.

Question 23

Which nonprofits have you donated to in the past?

Accepted Answer

As of July 2019, we have donated over $18,000 to Call To Safety, Brown Girl Rise, United We Dream, Rahab Sisters, Girls Build, Xerces Society, and the list will keep on growing!

Question 24

Can I nominate a nonprofit to be the $1 Funday Flea recipient?

Accepted Answer

Yes! Please send an email to artifactpdx@gmail.com with the subject line “Funday Flea Recipient,” and include information about what the nonprofit does, and contact information.

Question 25

Want to collaborate on Social Media? (Models, photographers, events)"

Accepted Answer

We love working with our community! Please drop us a line, or DM us, and share your idea.

Question 26

Do you offer clothing & furniture rentals?

Accepted Answer

Unfortunately we do not offer rentals of our merchandise. We do offer our normal return policy of store credit within 7 days of purchase with proof of receipt. So if you shop at Artifact often, or do photoshoots often, this could be a way to use items for photoshoots and recycle the investment.

Question 27

About Artifact Employment

Accepted Answer

About Artifact: We work with our employees and hundreds of consignors to provide contemporary and vintage clothing, accessories, furniture, and home décor to our community at a reasonable price.  Since our founding, Artifact has been a proud and active member of our Southeast Division Street community, investing and giving back to the community in a variety of ways, including helping to raise thousands of dollars for community non-profits through our popular Funday Flea markets, where all items are sold for just $1.  While we are a small business with a staff size of less than a dozen people, our goal has been to provide good wages; performance-based incentives; a safe, productive, and enjoyable workplace; and healthcare benefits for employees and even their pets.  We also serve as a resource for hundreds of consignors wanting to make their goods available to the public, earn extra income and support their design/creative lifestyle.   How we support employees now and into the future:  Our current benefit package included:  Employer sponsored medical and dental Employer sponsored pet insurance  Up to 2 weeks of PTO 5 hours per month of volunteered paid time off Matched 401K retirement plan Performance based bonuses (no longer, see below) Employee perks Further action items we will be taking as we move forward:  Pay equity analysis and increase of our starting wage End all discretionary bonuses and focus on more competitive wages instead Staff roles defined surrounding window displays and “creative project work”  Reviewing our pay standards and  continuing to ensure that they are inline with the Oregon Equal Pay Act Compliance Guide Continue our DEI training Reviewing our handbook and systems to ensure understanding of our policies by employees Creating an official protocol around culturally sensitive objects

Question 28

Artifact Labor Dispute 2022

Accepted Answer

In late February of 2022, Artifact terminated a BIPOC employee. We cannot discuss the termination details of any employee in accordance with our policies and because that is a confidential human resources matter. Upon letting this employee go, our employees raised issues of microaggressions and bias. Some of our staff disagreed with our decision to let this employee go and another employee resigned accusing Artifact of being a racist organization without citing any specifics.   Even though our termination decision had nothing to do with race, Artifact takes claims of racism and bias very seriously and is committed to equality and equity. We have strong Non-Discrimination, Harassment and Discrimination, and Harassment and Discrimination Reporting Policies in our company handbook. With the seriousness of the accusations at hand, being short staffed, and anticipating an extensive investigation process, Artifact decided to close its doors for two weeks, Feb. 26th - Mar. 13th, to conduct an official internal audit and investigation so that employees could have a neutral 3rd party to share their experiences with, as well as undergo storewide DEI training.   READ MORE ABOUT THE DISPUTE RESOLUTION >

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